Returns Policy

 

14 Day “No Questions Asked, Money Back” Return Policy

 

Here at Riffs & Licks Music, we want you to be completely happy with your purchase. With this in mind, we are pleased to offer a 14 day return policy which allows you to return your online purchase to us for any reason, if you aren't completely satisfied.  

 

All order cancellations & returns under this 14 day change of mind return policy are subject to a 2% administration & restocking fee.  Please choose carefully as this fee will apply to all cancelled & returned orders during this period, where a refund has been requested (whether the order has shipped or not).  If a store credit has been requested, we will waive the administration fee. If an order change has been requested (eg. where the incorrect product has been purchased), we will waive the administration fee.  This administration fee does not apply to goods being returned under Australian Consumer Law protections (see the section - Australian Customer Law and Manufacturer Warranty below).

 

All returned orders will be refunded minus actual shipping charges incurred by us (regardless of if we offered free shipping initially or not). 

 

Please allow up to 7 days to process the refund. 

 

To return your item under this policy, you must comply with these conditions -

  • You must apply to return your purchase within 14 days from date of purchase.

  • The items must be in new, unused condition. No marks, damage or signs of use. All plastic protection must still be in place. Sealed packaging must have seals intact and unbroken.

  • Items must be returned in original packaging with all included accessories, manuals and paperwork

  • Items not meeting the above criteria will be returned to you at your expense

NOTE - Our 14 day return policy does not apply to second-hand items.  Please choose carefully, as these cannot be returned if you change your mind.

 

Items returned due to subjective complaints such as colour or timber grain variation, finishing & instrument set-up can only be returned during the 14 day change of mind period, and are subject to the above conditions.  We will only accept returns after 14 days where a warranty issue or manufacturer fault has been confirmed.

 

To apply for a return -

  • Log into your account at www.riffsandlicks.com.au

  • Raise a dispute

  • One of our staff will approve the return and will contact you to arrange the shipping (or drop off in store)

  • Shipping costs to return the product are to be covered by you, the customer.

 

Please do not attempt to return any items until your return application has been approved by our staff. If your item does not meet the above conditions, it will be shipped back to you at your expense.

 

This return policy does not apply to the following -

  • items that present a health & hygiene risk (eg. Earplugs, mouthpieces, headphones)

  • items that require a unique registration code for activation (eg. software)

  • items specifically advertised as discontinued, b-stock, scratch & dent/damaged, open box

  • items specifically customer ordered or custom made for you (ie. Non-stocked items)

  • items that are sold as used/vintage/pre-loved

  • items purchased using Afterpay or Zip Pay

 

This return policy is offered in excess to your satutory rights as a consumer under the ACL.  We reserve the right to terminate this return policy for customers we deem to be abusing the offer.

 

Australian Customer Law and Manufacturer Warranty

 

After the 14 day return period, your purchase is still protected under Australian Consumer Law and the manufacturers warranty period. However, we can only offer a refund or exchange/credit if an item has a major problem.

 

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

 

After the 14 day return period, we cannot offer you a refund for change of mind.